Transformation via ServiceNow

At V&N InfoTech, we deliver exceptional ServiceNow implementations tailored to meet unique business needs. Our certified team ensures seamless integrations, efficient workflows, and enhanced user experiences to maximize the platform’s value for your organization.

IT Service Management (ITSM):
- Incident, Problem, and Change Management.
- Service Catalog creation with tailored workflows.
- Knowledge base development for self-service portals.
Custom Applications:
- Development of scalable, custom applications using ServiceNow’s App Engine.
- Certified Application Developer (CAD) expertise for unique business requirements.
IT Operations Management (ITOM):
- Proactive infrastructure monitoring and automated issue resolution.
- CMDB setup and optimization.
Customer Service Management (CSM):
- Streamlining customer interactions with intuitive portals.
- Automation of case management and escalation processes.
HR Service Delivery (HRSD):
- Centralized HR processes for employee onboarding, requests, and case tracking.
- Integrated workflows with secure data handling.
Integration Expertise:
- Outbound Integrations: REST Messages, SOAP, and file-based integrations.
- Inbound Integrations: Scripted REST APIs, Table APIs, and Import Set APIs.
- Seamless connections to third-party systems like Salesforce, AWS, and legacy tools.
Service Portals:
- Development of visually appealing and user-friendly Service Portals and ESC Portals.
- Customization using HTML, CSS, Bootstrap, AngularJS, and Tailwind CSS.
Notifications and Approvals:
- Automated notifications via email/SMS.
- Approvals tailored to specific business rules.

Certified Professionals: ServiceNow CSA, CAD, and CIS certifications.
Custom-Tailored Solutions: Expertise in portal design, automation, and integrations.
Scalable Delivery: Agile methodology for efficient and timely implementations.
End-to-End Support: From discovery and development to deployment and post-implementation assistance.

Custom Service Portal Development:
- Built a multi-functional, self-service portal with integrated incident and request management.
HR Automation:
- Streamlined employee onboarding with custom workflows and secure document handling.
Cross-Platform Integrations:
- Enabled data synchronization between ServiceNow, Salesforce, and AWS for a seamless enterprise ecosystem.
ITOM Implementation:
- Optimized the CMDB and automated monitoring for faster issue detection and resolution.
Incident Management Overhaul:
- Reduced response times and increased resolution efficiency with customized workflows and dashboards.

Partner with V&N InfoTech for reliable, scalable, and innovative ServiceNow solutions tailored to your unique needs.